No personal information is ever rented, sold, publicly posted or shared with other companies, organizations, or websites. all personal information, including your credit card information, is sent to us over secured internet connections.
Roberta's Chocolates may collect personal information, such as name, address, and email address. We may use this personal information to send newsletters, emails, surveys and special offers to our users. A user may, at any time, elect to not receive such information.
Security PolicyRoberta's Chocolates accepts the following cards:
Can I use a debit card or check card?
If you're paying with a Visa Check Card, please select Visa from the drop-down menu on the order form. Similarly, if you're paying with a MasterMoney Card, select MasterCard.
Is it safe to enter my card number online?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. If you prefer, we also have a way for you to use your credit card without ever having to enter the complete number on the Internet.
Why did my credit card authorization fail?
It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.
General Returns Policy
You may return new, unopened items sold and fulfilled by robertaschocolates.com within 15 days of delivery for a full refund. Items should be returned in their original product packaging. Just email us, or call (303) 824-2069 or toll-free (877) 786-7859 for refund information. You should receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Returnable
Items that were sent in error, are received stale, or damaged in shipping.
Items that are Not Returnable
Roberta's Chocolates does not accept returns of the following items: Gift certificates.
Items returned more than 15 days after delivery.
If you received a faulty item and need to exchange it for the same item, send us an email, or call (303) 824-2069 or toll-free: (877) 786-7859 for return authorization.
Shipping PolicyRoberta's Chocolates ships 5 days per week: Monday - Friday. All orders are normally shipped within 24 hours, or the next business day. If your order requires additional processing, we will contact you via email or phone.
If you have any questions about our policies, please contact us, here or call (303) 824-2069 or toll-free (877) 786-7859.